Privacy Policy & Cookie Policy

Privacy Policy & Cookie Policy

Please read this Privacy & Cookies Policy carefully.

This Privacy & Cookies Policy (Policy) applies between you, the User of this Platform and Go Lyv Limited, the owner and provider of this Platform. Go Lyv Limited takes the privacy of your information very seriously. This Policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Platform.

This Policy should be read alongside, and in addition to, our Terms and Conditions.

Definitions and interpretation

  • In this Policy, the following definitions are used:
DataCollectively all information that you submit to Go Lyv Limited via the Platform. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
Cookies A small text file placed on your computer by this Platform when you visit certain parts of the Platform and/or when you use certain features of the Platform. Details of the cookies used by this Platform are set out in the clause below “Cookies” and the “Cookies schedule”;
Data Protection LawsAny applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;
GDPRthe General Data Protection Regulation (EU) 2016/679;
GO LYV LIMITED, we or usGo Lyv Limited, a company incorporated in England and Wales with registered number 09177457 whose registered office is at 86-90 Paul Street, The Hoxton Mix Ltd, London, EC2A 4NE;
PlatformGo Lyv’s online platform which includes its proprietary domain: www.golyv.com and all sub domains, the web-app associated with that domain, as well as any mobile or tablet application operated by Go Lyv unless expressly excluded by their own terms and conditions.
UK and EU Cookie Lawthe Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
User or youany third-party that accesses the Platform and is not either (i) employed by Go Lyv Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Go Lyv Limited and accessing the Platform in connection with the provision of such services; and
  • In this Policy, unless the context requires a different interpretation:
    • the singular includes the plural and vice versa;
    • references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this Policy;
    • a reference to a person includes firms, companies, government entities, trusts and partnerships;
    • "including" is understood to mean "including without limitation";
    • reference to any statutory provision includes any modification or amendment of it;
    • the headings and sub-headings do not form part of this Policy.

Scope of this Policy

  • This Policy applies only to the actions of Go Lyv Limited and Users with respect to this Platform. It does not extend to any Platforms that can be accessed from this Platform including, but not limited to, any links we may provide to social media websites.
  • For purposes of the applicable Data Protection Laws, Go Lyv Limited is the "data controller". This means that GO LYV LIMITED determines the purposes for which, and the manner in which, your Data is processed.

Data collected

  • We may collect the following Data, which includes personal Data, from you:
    • name;
    • date of birth;
    • contact Information such as email addresses and telephone numbers;
    • demographic information such as postcode, preferences and interests;
    • financial information such as credit / debit card numbers;
    • IP address (automatically collected);
    • web browser type and version (automatically collected);
    • operating system (automatically collected);
    • a list of URLs starting with a referring site, your activity on this Platform, and the site you exit to (automatically collected);
    • information about your preferences in relation to Events (automatically collected);

in each case, in accordance with this Policy.

How we collect Data

  • We collect Data in the following ways:
    • data is given to us by you;
    • data is given to us by third-parties (event organisers);
    • data is collected automatically.

Data that is given to us by you

  • Go Lyv Limited will collect your Data in a number of ways, for example:
    • when you sign up to receive our newsletter;
    • when you contact us through the Platform, by telephone, post, e-mail or through any other means;
    • when you register with us and set up an account to receive our services;
    • when you complete surveys that we use for research purposes (although you are not obliged to respond to them);
    • when you enter a competition or promotion through a social media channel;
    • when you make payments to us, through this Platform or otherwise;
    • when you elect to receive marketing communications from us;
    • when you use our services;

in each case, in accordance with this Policy.

Data is given to us by third-parties

  • Your Data may be shared with us by event organisers that use the Platform where you have already consented to the sharing of that Data in order to contact you in regard to upcoming events and other promotions that may interest you.

Data that is collected automatically

To the extent that you access the Platform, we will collect your Data automatically, for example:

  • we automatically collect some information about your visit to the Platform. This information helps us to make improvements to content and navigation and includes your IP address, the date, times and frequency with which you access the Platform and the way you use and interact with its content.
  • we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Platform, see the section below, headed "Cookies".

Our use of Data

  • Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Platform. Specifically, Data may be used by us for the following reasons:
    • internal record keeping;
    • improvement of our Platform;
    • transmission by email of marketing materials that may be of interest to you;
    • contact for market research purposes which may be done using email. Such information may be used to customise or update the Platform;

in each case, in accordance with this Policy.

  • We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).
  • For the delivery of direct marketing to you via e-mail, we will need your consent, whether via an opt-in or soft-opt-in:
    • soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out;
    • for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we will provide;
    • if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below.
  • When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
  • We may use your Data to show you Go Lyv Limited adverts and promotions from event organisers as well as other content on other websites. If you do not want us to use your data to show you Go Lyv Limited adverts, promotions from event organisers or other content on other websites, please turn off the relevant cookies (please refer to the section headed "Cookies" below).

Who we share Data with

  • We may share your Data with the following groups of people for the following reasons:
    • to enable third-party providers to verify your tickets and attend live events; and
      • to perform any of our event organisers whose events you have booked in order to ensure that you can attend live events;
      • our employees, agents and/or professional advisors in order to obtain advice from professional advisers;
      • third-party service providers who provide services to us which require the processing of personal data:
      • rm functions on our behalf to help ensure the Platform runs smoothly.
    • Third-party payment providers who process payments made over the Platform in order to enable us to process user payments and refunds;
    • relevant authorities in order to facilitate any public health requirements, including, but not limited to the UK Government's track and trace scheme;

in each case, in accordance with this Policy.

Keeping Data secure

  • We will use technical and organisational measures to safeguard your Data, for example:
    • access to your account is controlled by a password and a user name that is unique to you.
    • we store your Data on secure servers.
    • payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.
  • Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us.
  • If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org Get Safe Online is supported by HM Government and leading businesses.

Data Retention

  • Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this Policy or until you request that the Data be deleted.
  • Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

  • You have the following rights in relation to your Data:
    • Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why
    • Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
    • Right to erase - the right to request that we delete or remove your Data from our systems.
    • Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.
    • Right to data portability - the right to request that we move, copy or transfer your Data.
    • Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.
  • To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us.
  • If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/
  • It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Transfers outside the European Economic Area

  • Data which we collect from you may be stored and processed in and transferred to countries outside of the European Economic Area (EEA). For example, this could occur if our servers are located in a country outside the EEA or one of our service providers is situated in a country outside the EEA. We also share information with our group companies, some of which are located outside the EEA.
  • We will only transfer Data outside the EEA where it is compliant with data protection legislation and the means of transfer provides adequate safeguards in relation to your data, for example by way of data transfer agreement, incorporating the current standard contractual clauses adopted by the European Commission.
  • To ensure that your Data receives an adequate level of protection, we have put in place appropriate safeguards and procedures with the third-parties we share your Data with. This ensures your Data is treated by those third parties in a way that is consistent with the Data Protection Laws.

Links to other Platforms

  • This Platform may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for their content. This Policy does not extend to your use of such websites. You are advised to read the Policy or statement of other websites prior to using them.

Changes of business ownership and control

  • Go Lyv Limited may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Go Lyv Limited. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
  • We may also disclose Data to a prospective purchaser of our business or any part of it.
  • In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Cookies

  • This Platform may place and access certain Cookies on your computer. Go Lyv Limited uses Cookies to improve your experience of using the Platform and to improve our range of services. Go Lyv Limited has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
  • All Cookies used by this Platform are used in accordance with current UK and EU Cookie Law.
  • Before the Platform places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Go Lyv Limited to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Platform may not function fully or as intended.
  • This Platform may place the following Cookies:
Strictly necessary cookiesThese are cookies that are required for the operation of our Platform. They include, for example, cookies that enable you to log into secure areas of our Platform, use a shopping cart or make use of e-billing services.
Analytical/ performance cookiesThey allow us to recognise and count the number of visitors and to see how visitors move around our Platform when they are using it. This helps us to improve the way our Platform works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookiesThese are used to recognise you when you return to our Platform. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookiesThese cookies record your visit to our Platform, the pages you have visited and the links you have followed. We will use this information to make our Platform and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose. The following third parties use cookies on our platform:
Stripe,Stay22,Apple Pay,Google Pay,Uber,Whatsapp,Youtube,Google
  • You can find a list of Cookies that we use in the Cookies schedule.
  • You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
  • You can choose to delete Cookies at any time, however you may lose any information that enables you to access the Platform more quickly and efficiently including, but not limited to, personalisation settings.
  • It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
  • For more information generally on cookies, including how to disable them, please refer to www.aboutcookies.org. You will also find details on how to delete cookies from your computer.

General

  • You may not transfer any of your rights under this Policy to any other person. We may transfer our rights under this Policy where we reasonably believe your rights will not be affected.
  • If any court or competent authority finds that any provision of this Policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Policy will not be affected.
  • Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
  • This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts

Changes to this Policy

  • Go Lyv Limited reserves the right to change this Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Platform and you are deemed to have accepted the terms of the Policy on your first use of the Platform following the alterations.